Computer Purchase Program FAQ

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• How do I purchase my new system?

  • Please visit the Dell Premier site.  Click on “Recommended Bundles” in the center of the page.  You will see several recommended system configurations, click the link on the system you wish and follow the steps to purchase online.
• Can I purchase a system for my University Department through this site?
  • You should not use the Dell Premier site to purchase equipment that will be paid for by your department.  Instead, consult our Departmental Purchases page for instructions on purchasing through MStores.
• Can I customize the package?

  • Yes. After you select the system you want you will see various upgrades you can select at discounted prices.

• When will I receive my new PC?

  • All Dell systems are custom built as per your specifications.  The estimated delivery time is approximately 10 business days after you place your order. 

• How do I check the status of my order?

  • After you place your order a Dell order number will be emailed to you within 2 business days.  Please visit Dell's Shipment Tracking page and plug in your Dell Order number in the appropriate field and hit “Search.” 

• What if I need detailed order status, a copy of an invoice, or to return something?

  • Please visit Dell's Customer Care support site for any of the above or any post purchase issues.  This department is there to help you. 

• What if I need help using my notebook or have a technical problem?

  • Please call Dell's technical support team at 1-888-560-8324. A Dell support technician will work with you to troubleshoot and diagnose problems.

• Do I have to pay taxes?

  • All orders are subject to 6% Michigan state tax.

• Do I have to pay shipping?

  • Shipping is not always included depending on that week's promotion.   Any other orders placed online are subject to a shipping charge.  When you place a non-standard configuration order you might see the regular shipping charge. 

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