The Mcard Arrives on Campus

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Fall 2005 Semester brought many changes to the Information Technology Department’s User Services Group (USG).  Gail Gibson, our former Administrative Assistant, retired as of the end of September, and Tracy Smith took her place as the ruler of the front desk.

Another major change is that the USG now accepts credit cards for payments and software purchases.  Therefore, we now accept checks and credit cards in the main office, but cash still has to be paid at the Cashier (2nd floor University Pavilion) before picking up your software at the ITS main office.  We sell a variety of Microsoft products at discounted rates for Faculty, Staff, and Students. They include: Office 2003, Windows XP, Office 2004 for Mac, FrontPage 2000, 2002, and 2003, Visual Studio.NET 2002 and 2003, ITS QuickDisc, and a very limited amount of Office XP.  For more information about software sales, please visit http://ww2.umflint.edu/its/sales/.  The entire UM-Flint community is also eligible for up to a 12% discount on the purchase of a new Dell PC or accessories.  For more information about the Dell University Purchase Program, please visit http://ww2.umflint.edu/dell/.  

Students begin the semester with a $16.00 balance on their UniPrint accounts, but if funds run low, students can visit either office (207 MSB or 3102 WSW) to add money. The new balance must then be paid at the Cashier’s Office within seven days.  For more information about UniPrint policies and a link to an online form, please visit http://ww2.umflint.edu/its/policies.htm#printing.

For those of you who are lucky enough to be graduating soon, alumni accounts can be purchased and renewed in the main office (207 MSB) as well.  Feel free to stop by either office with any questions.  For more information about alumni accounts, please visit http://ww2.umflint.edu/its/helpdesk/student.htm#Alumni.

The ITS HelpDesk and open lab consultants are also part of USG, along with other USG staff who perform various customer service functions such as creating accounts and assisting with access, and providing training to faculty and staff.  Visitors to the Video Production and Faculty/Staff Technology Centers are also assisted by USG staff.  Another program where USG staff provide outstanding customer service is at the Certification Testing Center.  For more information about USG and these services, please visit http://ww2.umflint.edu/its/units/userv.htm.

All of the staff of USG hope you had a great Fall semester, and we look forward to assisting you again in Winter semester!

Beginning in February 2005, ITS implemented a process of requiring UM-Flint employees to change their passwords (LAN and Banner) every 90 days.  When creating your password, don't use anything that would be easy for someone to guess.  For example, never use any part of your username or legal name.  Don't use your phone number, birth date, or license plate number.
	Consult the Prohibited Password List at http://ww2.umflint.edu/its/helpdesk/security/passwords/dictionary_list.htm  before attempting to change your password.   Your password is the only thing that ensures privacy of your account.  It is also your obligation to see that only you use your account.  You are responsible for how your account is used, so do not let other people have access to it.   Please review the Proper Use of Information Technology at the University of Michigan – Flint and Access & Compliance Statements http://ww2.umflint.edu/its/policies.htm#access to see your responsibilities.
For more information about changing your passwords, please consult http://ww2.umflint.edu/its/security/passwords

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