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ITS Unit - User Services

The Users Services group offers helpdesk support and consultation via email, telephone and office hours; furnishes user documentation for software and electronic processes supported by ITS; assists faculty, staff, and students with the purchase of software; provides software training (currently free) for faculty and staff; staffs three and maintains four public computer labs available to faculty, staff, and students, including extended evening and weekend hours; maintains six computer classrooms of various sizes and platforms for academic instruction; maintains Mcard stations; maintains Authorized Testing Center for various certification exams.

User Services Staff

Name Role
Jennifer Daraiseh Business System Analyst
Gabriel Ebbert HelpDesk Consultant
Jason Gooding Desktop Systems Specialist Senior
Kenneth Heiser HelpDesk Coordinator
Elizabeth Miller Software Sales
Jessica Polidan HelpDesk Consultant
Deborah Rowden Certification Testing Administrator and Documentation Support
Crystal Sherman HelpDesk Consultant
Tracy Smith Software Sales
Melissa Storch Lab/Mcard Services Coordinator
Beth Vanoverbeke Software Sales and Office Assistant
Natalya Volgina HelpDesk Consultant
Rhymney Weidner HelpDesk Consultant and Publicity Support
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